Contact & Support
Use the public support channel for help with accounts, payments, privacy, data deletion, report issues, API usage, or general site questions.
Last updated: 2026-06-16
Public support email: ruofei.wang29@gmail.com.
If you run into account, billing, saved-record, API, or public-page issues, email is the main support path. Including the page, time, device context, and a short reproduction summary helps speed up review.
Typical support topics include sign-in issues, credits not arriving after payment, problems with saved records, privacy or deletion requests, API key issues, and factual corrections on public pages.
If the issue involves a specific record, include enough context to identify it, but avoid sending unnecessary highly sensitive personal information by email.
You can also use the support email to request access to, correction of, or deletion of account-related data.
For safety, some requests may require enough information to confirm account ownership before action is taken.